main banner

FAQs

How do I book?

Bookings can be made by using our contact us page, via our website. You can email us at info@jollyjumpers.co.uk or you can book via telephone on 07810586417.

How much notice do I need to give for a booking?

You can make a booking at any time, however, we do get very booked up, especially during the summer months, for this reason we recommend booking your equipment as far in advance as possible.

When are inflatables available for hire?

Our inflatables are available for hire 365 days of the year, subject to availability and weather conditions.

How long do we get the equipment for?

Our equipment is available for anywhere from as little as two hours and for longer term leases.

How do I pay for my hire?

You can pay cash on delivery for smaller bookings or alternatively you can pay in advance via bank transfer. We offer a range of other payment options for corporate hire. Larger bookings will be subject to a deposit to secure the booking and further full payment will be due in advance of the hire.

Do I have to pay a deposit?

You may be asked to pay a deposit; this depends on the equipment you are hiring. Our team will advise you of this at the time of booking.

Do you offer free cancellations in the event of bad weather?

Yes, you can cancel your booking up to the morning of the event if the weather is not suitable, we politely ask that you allow us as much notice as possible if you wish to cancel, as a minimum we require two hours’ notice prior to our arrival time. If you wish to cancel for any other reason other than poor weather conditions, we require a minimum of 14 days’ notice.

I have left it until the last minute, am I still able to make a booking?

We recommend that you make your booking as far in advance as possible, however, please do contact us even if you have left it until the last minute, if we are able to supply you with the equipment you require, we will!

Can I keep the equipment overnight?

In some circumstances it is possible to keep the equipment overnight, please let us know if this is something you require and we will be happy to discuss this with you in more detail.

What time will the equipment be delivered and collected?

The equipment can be delivered and collected at any time to suit the needs of your booking, this will be subject to other bookings, delivery prior to 7am and collection after 9pm may incur a small additional charge, we will be happy to discuss this with you upon booking.

How long does it take to set up and pack away the equipment?

The time it takes to set up and pack away the equipment varies depending on the type, size and amount of equipment hired. We always endeavour to arrive in enough time prior to your event in order to be able to have the equipment set up in time for your event to start and to arrive to pack up no earlier than 15 minutes after the event finish time.

Do you need an electricity supply?

Yes, an electricity supply is required in order to inflate and run the equipment, however, if this is not possible we do have other power supply options which we will be happy to discuss with you at the time of booking. Please do specify at the time of booking if electricity is not available.

Which areas do you deliver equipment to?

All of our larger equipment is available for hire across the UK

What about insurance?

Jolly Jumpers hold a £5 million public liability insurance policy, this insurance covers us, Jolly Jumpers, against damage or injury caused by unsafe or improper set-up, or faulty equipment. It DOES NOT protect against injury, damage or loss caused through either negligent use of the equipment, poor supervision or altering any aspect of the set-up after delivery, or through normal use where accidents may occur. You, the hirer, are not covered by our insurance, as it is impossible for us to insure you against your liabilities.

Can adults use your equipment?

Yes, the majority of our equipment is available for exclusive adult use, the only equipment which is not suitable for adults is our children’s bouncers.

Can the equipment be set up outside?

Yes, all of our equipment is suitable for outdoor use, however, the type of ground that the equipment can be used on varies.

Can the equipment be set up outdoors at any time of year?

Yes, however, the setting up and use of our equipment outdoors is weather dependent.

Can the equipment be used indoors?

Yes, the majority of our equipment is suitable for indoor use, however, this is dependent on the space available. The only piece of equipment that is not suitable for indoor use is our Human Table Football.

Is there an age limit on your equipment?

Our children’s bouncers hold an age limit of 14 years of age. All of our other equipment holds no upper age limit.

Can you supervise the equipment at my event?

Yes, we offer a fully supervised service for anywhere between 1 and 4 hours on all of our equipment. Please specify at time of booking if you require your event equipment to be supervised and we will quote you appropriately

Can we collect the equipment from you?

Sadly, we are no longer able to offer this service due to health and safety. All of our equipment must be set up by a competent member of the team to ensure we comply with regulations and insurance.

What type of events do you cater for?

We cater for all types of events, including private hire, corporate hire and long term leases.