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1. Definitions

1.1“The Client” – Refers to the hirer, person, company or organisation placing a booking, order for equipment or entertainment with “The Company
1.2“The Company” – Refers to Jolly Jumpers
1.3“Wet Hire” – Refers to the equipment or any service hired by the client but operated and supervised by the company (manned)
1.4“Dry Hire” – Refers to the equipment or any services hired by the client and operated and supervised by the client (unmanned)

2. Ordering

2.1 By placing a booking or order with the company either online, verbally over the phone, via email or any other method regardless of whether a deposit has been made it is deemed and understood that the client fully agrees and is then bound by our terms and conditions listed here and then enters into a contract with “the company”
2.2 All equipment remains the property of “the company” at all times
2.3 All booked equipment is subject to availability on the hire date which can be affected by breakdown, stock replacement or rotation, etc. The company reserve the right to substitute any of the booked equipment or entertainment at any time to another piece of equipment or service to a similar price or entertainment, as seen fit by the company. The company will always try to advise of this as soon as possible.
2.4 When placing a booking please ensure that you have checked and understood all health and safety documentation from us and also from your venue for the hire to go ahead. Copies of our insurance, risk assessments, disclaimers and all other documentation is available upon request. If you have any queries, please contact us before booking.

3. Delivery and collection

3.1 Our standard delivery times are between 7am and 7pm and our standard collection times are between 12pm (noon) and 9pm.
3.2 For bookings with a later finishing time than our standard collection times we offer an overnight service (which may incur an additional charge, this is at the discretion of Jolly Jumpers) Overnight hires are limited and on a strict first come first served basis so should be booked when making the initial booking
3.3 All services and equipment booked will be delivered, inspected and set up on site by our delivery team. Once set up, the client or representative acting on their behalf must then sign for the delivery by signing our Terms, Conditions and Disclaimer form.
3.4 By signing for the equipment or service, the client or representative acting on their behalf are confirming that they are happy with the equipment, location and service and that everything has been left in full working order and is fit for purpose
3.5 Once the equipment has been signed for any breakages, damages, losses, theft (including overnight) will then be liable by the client to the full value for either repair or replacement
3.6 In the event that you are unhappy with any of the equipment or services provided then please make your delivery driver aware and do not sign for any of the equipment until you are happy with the resolution offered by the company. Once the equipment has been signed for, you are signing to confirm that you are happy and that any claim made after will not be accepted nor any refund offered
3.7 Please ensure you have adequate entrance points in regards to size for the equipment you are hiring. Some of our equipment such as larger inflatables require at least a 1m access point or may even need our delivery driver to drive direct on to the site and installation point
3.8 The client must not refuse the collection of equipment for any reason
3.9 All company items and equipment are left in the responsibility and care of the client from the time they are delivered until the time they are collected. If collection is delayed for any reason the client is still responsible until the items are collected
3.10 Our delivery driver has strict and tight delivery schedules so need to be able to commence set up of our equipment straight away once on site.
3.11 As we offer an overnight hire service this sometimes means that our equipment can be collected and then delivered either wet or dirty. This may mean the equipment is then cleaned or wiped down on site at the next delivery or to be left to dry. Please allow at least two hours before your event for this just in case

4. Delays/breakdowns

4.1 All delivery and collection times are approximate and the company will always try its best to ensure our delivery driver runs on time and within their delivery time slots; however, due to situations and issues outside of the companies control such as traffic problems, delays at previous deliveries, vehicle breakdowns, etc. the company will not be held responsible or liable for any losses or costs incurred by yourselves or any forms of additional compensation
4.2 In the event of any mechanical breakdown or breakdown of equipment either before or during your event preventing or limiting us to fulfill our contracted obligations, our liability shall be limited to a pro rata refund of any monies paid in relation to the contracted item or equipment which we are unable to provide. Any refund will be related to the specific item at fault and not the booking as a whole. This also includes generator failure, only being limited to the cost of the generator affected and not the use of any of the items to which it is due to power. The company highly recommends the use of additional back-up generators or back up power sources
4.3 All breakdowns and faults must be reported to the company as soon as possible via phone by the client and the equipment should not be used from the discovery of the fault until the client is told it is safe to do so by the company. The company will then dispatch, where possible, someone to inspect the fault, provide a replacement subject to availability, and aim to fix or replaced within two hours of reporting the fault. Any reduction of our fee is at the discretion of the company

5.Equipment and ownership

5.1 All sizes and measurements quoted are approximate and are to the best of the company’s knowledge
5.2 All equipment remains the property of the company at all times
5.3 The company reserve the right to alter, amend or change the product specifications without prior notice
5.4 The company reserves the right to use any images or photos of our equipment regardless of who took the photo and where it is displayed. We will not seek permission to use these and they may be used within our future marketing efforts or product images. This also includes images taken by ourselves
5.5 All equipment that the company hires is owned directly by the company and is not hired from 3rd parties

6. Location

6.1 The space required to operate the equipment safely may be larger than the equipment size and this information can be found online under the individual product descriptions or by contacting the company, it is the client’s responsibility to check that they have enough space and also the correct surface to operate the equipment booked
6.2 On delivery, if the surface, space or venue is not suitable the equipment will not be set up, delivery will be refused and a full charge will be expected from the client
6.3 On delivery the equipment will be set up in one agreed location and will not be moved once unloaded and erected. Under no circumstances should the client attempt to move, relocate or reposition the equipment as this could then make the equipment unsafe and cause injury and/or death
6.4 It is the client’s responsibility to ensure that suitable security and crowd control measures are in place prior to the start and during the event
6.5 It is the client’s responsibility to inform the delivery driver prior to the start if delivery if any underground services present on site. Many of our equipment use metal pegs, up to 500mm long, which are inserted in to the ground to secure them safely. The company will not accept responsibility or cost of the damage caused by these
6.6 Where the delivery needs to go through a house, property or any other area, our driver will take the upmost care; however, any damage caused will not be accepted by the company as their responsibility and this will be down to the client to repair, replace or take responsibility for

7. Power requirements

7.1 The majority of our equipment requires a power supply in order to operate
7.2 This is normally taken via a standard household plug and the number of these required will depend on the type and number of items hired
7.3 We use extension leads in order to connect the power supply and equipment, these are normally 25m extension leads. We are able to provide 50m extension leads with prior notice but after this a generator will be required

8. Generators

8.1 Any generators on a dry hire will require refuelling during the hire period. The client must ensure someone is capable of doing this and that they are able to make regular checks on the generator fuel levels and they should not be allowed to go any lower that ¼ of a tank
8.2 The company strongly suggests the use and booking of back-up generators, should you have an issue with your generator
8.3 Our equipment requires the use of a 16amp plug. The client must ensure they have enough 16amp sockets available for the number of blowers and equipment they are powering from the generators with suitable connectors and leads

9. Health and safety supervision

9.1 When placing a booking the client must have checked and understood all health and safety documentation from us and also the venue for the hire to go ahead. Copies of these, our insurances, risk assessments, disclaimers and all other documentation is available upon request.
9.2 Appropriate clothing must be worn by all users of our equipment at all times. This includes making sure all users wear socks and all exposed skin is covered to avoid burns, injury or friction burns. During hot weather inflatables and pvc can become extremely hot. If the inflatable becomes too hot it must not be used until the temperature has cooled.
9.3 Do not put anything on the equipment or inflatables, including liquids
9.4 All equipment must be supervised by at least one responsible adult, over the age of 18 years old. Certain or larger equipment at larger events will require additional supervision with at least one member at each entrance and exit. If the client wishes not to do this or accept the risk themselves then we can provide event staff on request at an additional charge, subject to availability
9.5 If also hiring event staff please note that they are there to supervise and operate the equipment and not there to mind, watch or be responsible for children or the venues property
9.6 Not all items are available for dry hire and will include a member or our staff for a set period. This will be indicated with the words “fully supervised” in the product description.
9.7 The company reserve the right to stop operating any equipment where it is felt that the conduct of guests endangers the safety of other guests or users or for any other reason the company may see fit. In these circumstances no refund will be offered

10. Liability and insurance

10.1 The company provides 5 million pounds’ public liability insurance which covers the equipment only and not the user. It is the client’s responsibility to ensure that they have adequate insurance in place to cover the users and public
10.2 The client agrees to indemnify the company for any damage or theft of the company’s equipment whilst on hire. Our insurance theft cover does not cover our equipment whilst on hire therefore the client is responsible for the cost of repair or replacement in full
10.3 The client agrees to indemnify the company from any claim of accident or injury from users of the equipment

11. Weather

11.1 The company’s policy is to turn up to all bookings regardless of the weather. Our service is to provide you with the equipment and service as promised. We cannot be held responsible for adverse weather conditions on the day, our cancellation policy allows you the client to cancel up until the morning of the booking without incurring any costs, we politely ask that you cancel at least two hours prior to the delivery time
11.2 If hiring inflatables, none of our equipment must be operated in wind speeds exceeding 24mph, or lower for certain types of units. This is to ensure we fully meet the EU law and to ensure all of our equipment is operated within safe conditions and minimise the risk of accident or injury
11.3 During periods of heavy rain our equipment must not be used. The client must wait for the period to pass and then dry all of the equipment before using again

12. Deposits

12.1 We do not require any deposit up front unless the total amount exceeds £250.00, where a 50% deposit will be required at the time of booking
12.2 All deposits are none refundable and will be lost in the event of cancellation

13. Payments, prices and balances

13.1 All written and verbal quotations are valid for 14 days, after this period a new quote will need to be provided
13.2 On the date of your event we are only able to accept cash, which must be paid upon delivery, we are able to accept BACs payments direct in to our account
13.3 BACs payments must be received 14 working days prior to you booking date, to secure your booking
13.4 All invoices for corporate companies and organisations are payable within 14 days of the invoice date
13.5 The company are unable to offer any credit facilities
13.6 All prices given and listed online are subject to change without any prior notice

14. Cancellations

14.1 Under UK law in general, the client has the right to cancel an order, service or product within 14 days of placing the booking and entering in to a contract. However, due to the nature of our business the hire of our equipment is exempt under the exemption of leisure service activities on specific dates. The exemption helps protect the company and other traders which are limited to specific capacity for each date and are limited in our capability to resell of fill the capacity should the client change their mind
14.2 We allow none weather related cancellations up to 72 hours prior to the booking date, after 72 hours we reserve the right to charge the full hire cost

15. Complaints and problems

15.1 If you have any problems during your event or are unhappy in any way you must report it as soon as possible via phone in order for us to try to put this right. Any claims made after the hire period will not be accepted
15.2 We are always looking for ways in which we can improve our services, if you have any feedback or suggestions please email them to us and we will endeavour where suitable to make these changes in order to improve our services